WHERE WE SHIP TO
CA, NV, AZ, ID, CO, NM, TX, OK, KS, NE, MN, MO, AR, LA, MS, WI, IL, MI, IN, OH, KY, WV, VA, TN, MS, AL, GA, SC, FL, MD, NJ, CT, RI, NY, ME
NOTE: All shipments containing alcohol require an adult (21 years or older) signature upon delivery.Please plan accordingly by entering a shipping address and date that will allow someone 21 years or older to be available in person to sign for the package, and by keeping a valid form of ID on hand.
Carriers will not leave packages containing alcohol unattended, even if you have a signature on file. If you are not able to be at home to receive your premium spirit-based hard seltzer during normal business hours, we recommend having it shipped to your place of work, or opting to have your shipment held at the nearest FedEx or UPS pick-up location.
Ranch Rider will not be delivered to a visibly intoxicated person.
SHIPPING TIME FRAME & TRACKING
It is our goal to fulfill and ship all orders within 1-3 business days after an order is placed. Fulfillment time depends on what time of day the order is placed and what day the order is placed on. Customers will be notified if product out-of-stock issues or other issues like weather may cause delays in shipment.
When your package has been created with a shipping label and has been sent out into the mail stream, you will receive an email notification with tracking information.
Orders are shipped from Connecticut, and generally take 1-7 days for delivery when shipped ground. Orders to Illinois, Oklahoma and Texas may take slightly longer, due to the use of local carriers in those states.
If it has been more than three business days and you have not received a tracking email, you may contact help@ranchriderspirits.com for assistance.
SHIPPING CARRIERS
We ship using FedEx and UPS. We use regional carriers to ship to the following states: Illinois, Oklahoma and Texas
WEATHER
Ranch Rider Spirits assumes no liability for damage due to poor weather during transport or delayed delivery. Please check weather conditions prior to order and ensure that someone will be available to receive the delivery. The most frequent cause of damage is due to multiple delivery attempts. Please monitor your package tracking to ensure on-time delivery.
CUSTOMER SERVICE AND RETURN POLICY
At Ranch Rider Spirits, our goal is to provide you with great premium spirit-based hard seltzer. If you are not satisfied with your online order, please contact help@ranchriderspirits.com to explain the reasons for your dissatisfaction. We do our best to respond to all customer service issues within 24 hours.
We are happy to accept returns or re-send can for orders that meet one or more of the following conditions:
- Product is flawed (uncarbonated, not filled all the way)
- We sent the wrong product. In this instance we will have you ship us the incorrect items and we will send the correct items upon receipt.
- Cans shipped and received under standard shipping methods arrive broken, leaking, or otherwise damaged beyond drinkability. We will ship our replacements upon confirmation of damage.
- PLEASE NOTE: If cans arrive visibly damaged, please contact us within three days of the shipment's arrival to explain the issue. Please provide an image of the bottom of the can.
We unfortunately are unable to accept returns for orders that meet the following conditions:
- Damage or delays caused by failed delivery attempts through no fault of the shipper.
- You don’t like the product.
- You received it as a gift.
- You bought too much.
If you need to return an item, please keep the items in as close to the condition in which you received it as possible. This includes opened/damaged cans. Doing this helps us better evaluate potential flaws in the packaging.
In the event that we ask that you return items back to us, we will create and send a shipping label with our address to you so you may ship the product back to us free of charge.
Upon receipt of a returned flawed, damaged or incorrect item, we will send replacement items to you free of charge or place a credit on your account in the amount of the returned product.
We will accept qualified returns within 60-days of delivery. After that point, we cannot accept returns because we are unable to verify that the product has been stored properly.
We evaluate all customer service issues on an individual basis and we reserve the right to accept or deny any request that we deem to be an exception to the standards outlined above.